Overture Recording Consent File Kept in this browser Demo
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Sessions
Kept and destroyed
Notices
States
Every recorded session, the notice heard or clicked before it, and the proof
Sessions
Each recorded call or private session: where the customer is, the notice they got, what they did, and when recording began.
 
Kept and destroyed
Recordings kept with their proof of consent, and the ones destroyed because consent could not be shown.
 
Notices
Every version of the consent notice, word for word, and the dates each was in use.
 
These Records
Where they are kept, and how to take them with you.
 
Sessions×

In California, and the states on your list like it, a confidential conversation is recorded only with the consent of everyone in it; a notice at the very start, before recording begins, is how a business gets it. Each session is decided one of two ways: kept, with the proof, or destroyed. Overture never holds the recording - only its reference, the customer's account number and times.

Kept and destroyed×

For each kept recording, the proof a court would ask for: the notice word for word, the version, when it was given, what the customer did, and when recording began.

Notices×

A notice is never edited once a session has used it - the proof has to show the words the customer actually got. To change one, retire it and add the new version.

States×
These Records×
Confirm×