New York's Retail Worker Safety Act covers any employer with at least 10 employees at a retail store. Every employee gets interactive workplace violence prevention training at hire and every year after, covering: the Act itself; measures to protect themselves from violence by customers or coworkers; de-escalation; active shooter drills; emergency procedures; using security alarms, panic buttons and other emergency devices; and the store's own list of emergency exits and meeting places. Each time, they get a written notice of the policy and the training - in English and in the language they name as their primary one.
The written policy lists the factors that put retail workers at risk (late nights, handling money, working alone, open access), the ways the store prevents violence including how incidents are reported, the federal and state laws and remedies (and that local laws may apply), and the protection from retaliation for anyone who reports. The Department of Labor's model policy may be adopted instead. From January 1, 2027, employers with more than 500 retail employees nationwide provide panic buttons that reach 911 - stationary, wearable, or on an employer-provided phone.